Home/Quality
Trust & SafetyHigh standards, quality you can verify
Trust is not a tone of voice. It is a chain of documents that connects a raw material to the batch code on the product in your hand.
Sourced ✦ Tested ✦ Documented
One quality system, three product types
A serum, a capsule and a care sensor have almost nothing in common technically. They have everything in common in how we govern them.
Every material we buy is qualified before use. Every manufacturing partner is audited. Every finished batch is verified by a laboratory with no interest in the answer. Every claim on a label is traceable to a document we can produce on request.
When something fails, it does not ship. That sounds obvious; in an industry with launch dates and marketing calendars, it is the single hardest commitment to keep — which is why we put the authority to stop a release with quality, not with commercial.
What we check, and when
Supplier qualification
Audits, certificates of analysis, and documented chain of custody. Suppliers who cannot evidence origin do not become suppliers.
Incoming materials
Identity and potency confirmation on arrival — because a certificate is a claim until it is verified.
GMP manufacturing
Production in facilities operating to current Good Manufacturing Practice, with batch records retained and reviewable.
Contaminant screening
Heavy metals, microbial limits and, where relevant to the material, pesticide and solvent residues on the finished batch.
Label accuracy
Independent confirmation that what is declared on the panel is what is in the product, at the amount stated.
Stability & shelf life
Real-time and accelerated stability establishing the date after which we no longer stand behind the product.
What you are entitled to ask us
These are not favours. If a company cannot answer them, that is your answer.
- The complete ingredient list, in descending order, with function stated
- The concentration of any active we make a claim about
- Where a key raw material is sourced and how it is verified
- Which laboratory performed the finished-batch testing
- What a product is not suitable for, and who should avoid it
- How to reach a person about an adverse reaction, and what happens next
Certification marks, registrations and testing partners are published as each product line is released, so that what appears here can always be checked against a real document.
If something goes wrong
Adverse reactions are rare and they still happen. How a company behaves in that moment is the whole measure of it.
Stop and report
Discontinue use and contact us at [email protected] with the product, batch code and what you experienced. Seek medical attention for anything severe.
We investigate
Reports are logged, the batch is reviewed against its retained sample and release documentation, and we tell you what we find — including when we find nothing.
We act
Where a batch or formulation is implicated, we withdraw it. Reformulation and recall are treated as functioning quality systems, not as embarrassments to manage.
Documentation available on request
Retail buyers, clinics and distributors can request our quality documentation pack before placing a first order.