Privacy Policy

Who we are

AVÉLORA GROUP ("AVÉLORA", "we", "us") operates this website at aveloralife.com. For questions about this policy, or to exercise any of the rights described below, write to [email protected].

What we collect

Information you send us. When you submit the enquiry form or email us, we receive your name, email address, and any phone number, organisation name and message content you choose to provide.
Technical information. Our web server records standard request logs, including IP address, timestamp, requested page and browser user agent. These are used for security, abuse prevention and diagnosing faults.
Anti-spam data. The enquiry form uses a verification step that temporarily stores a token and a rate-limit counter associated with your IP address for a short period, in order to block automated submissions.

We do not knowingly collect information from children, and we do not ask for health information through this website. Please do not include medical details in the enquiry form.

Why we use it

To reply to your enquiry and continue that conversation
To provide information, documentation or samples you have asked for
To keep this website secure and functioning
To meet legal or regulatory obligations, including product safety reporting

We do not sell personal information. We do not add enquiry contacts to marketing lists without asking you first.

Cookies and third parties

This website does not set advertising or tracking cookies. Typefaces are loaded from Google Fonts, which means your browser makes a request to Google's servers when a page loads; that request includes your IP address and is governed by Google's own privacy policy. No other third-party content is embedded.

Enquiry messages are delivered to our own mail infrastructure. Where we use processors for hosting or email delivery, they act on our instructions and are bound to protect the information.

How long we keep it

Enquiry correspondence is retained for as long as needed to handle your request and for a reasonable period afterwards for record-keeping — ordinarily no more than 24 months, unless a longer period is required by law or by an ongoing commercial relationship. Server logs are rotated on a short cycle. Anti-spam tokens expire within minutes.

Your rights

Depending on where you live, you may have the right to request access to the personal information we hold about you, to have it corrected or deleted, to object to or restrict its use, and to receive a copy in a portable format. Residents of California may request disclosure of the categories of personal information collected and may opt out of any sale of personal information — we do not sell personal information.

To exercise any of these rights, email [email protected]. We will respond within the period required by the applicable law, and we may need to verify your identity before acting.

Security

This site is served over HTTPS. Access to enquiry correspondence is limited to staff who need it. No system is perfectly secure, and we will notify affected individuals and the relevant authority where a breach requires it.

International transfers

AVÉLORA is based in the United States. If you contact us from another country, your information will be transferred to and processed in the United States and in any jurisdiction where our service providers operate.

Changes

If this policy changes materially, the updated version will be published here with a new date at the top of the page.